If there’s one thing that pairs perfectly with your morning coffee, it’s knowing you can get your next one for just a buck. Sounds good, right? Well, it’s entirely possible thanks to the TellTims.ca survey, Tim Hortons’ official feedback program for Canadian customers.
This isn’t one of those long, complicated loyalty schemes. All it takes is a quick stop at the survey website and a few minutes of your time. In return, Tim Hortons thanks you with a coupon code for a $1 reward — usually a drink, donuts, or something snack-worthy.
Let’s take a closer look at what this survey is, how you can take it, what you’ll get out of it, and why it actually matters to Tim Hortons.
What Is the TellTims.ca Survey?
The Telltims.ca Survey is an online customer feedback tool designed for visitors of Tim Hortons restaurants across Canada. Every time you stop in for a coffee, a breakfast sandwich, or a pack of Timbits, you might notice a line at the bottom of your receipt directing you to Telltims.ca Survey.
That’s not just a random web link — it’s your invitation to give real, honest feedback about your recent visit. The questions are short and easy, focusing on how you were served, how your order went, and how you felt about your overall experience.
Tim Hortons uses this feedback to fine-tune their service, retrain staff if needed, and offer customers a more enjoyable experience next time. In return, they’ll offer you a thank-you coupon — often good for a discounted treat.
What Do You Get for Taking the Survey?
The reward is simple and surprisingly good. After you complete the TellTims survey, you’ll receive a validation code, which acts as a coupon for a discounted item on your next visit.
Here are some of the typical offers:
- $1 Hot beverage (hot chocolate, coffee, or French vanilla)
- $1 10-pack of Timbits
- Two classic donuts for $1
You’ll see the specific offer displayed once you finish the survey. Just write the code on your original receipt and bring it with you the next time you visit any participating Tim Hortons in Canada.
Who’s Eligible to Participate?
Not everyone can take the survey, but the rules are pretty open. You’re eligible if:
- You live in Canada
- You’re at least 18 years old
- You have a valid Tim Hortons receipt with a survey code
- You take the survey within 7 days of your visit
- You haven’t already taken the survey in the last 30 days
That’s right — you can only complete one survey per person, per month. So if you visit Tim Hortons every other day, you’ll still only be able to get one reward through the survey each month.
What You Need to Get Started
Taking the TellTims survey is super straightforward, but you will need a few things before you begin:
- A receipt from your most recent visit (with a 15-digit survey code)
- A smartphone, tablet, or computer with internet access
- About 5 minutes of uninterrupted time
- A working email address (optional, but recommended)
Once you’ve got all that ready, you’re just a few clicks away from your reward.
How to Take the Survey – Step by Step
Let’s break down the process from start to finish:
Step 1: Go to Telltims.ca Survey
Visit the survey website using your preferred device. It’s mobile-friendly and works well on desktop, too.
Step 2: Enter Your 15-Digit Code
You’ll find this code at the bottom of your Tim Hortons receipt. Enter it exactly as shown — no spaces or extra characters.
Step 3: Select Your Language
You can choose from English, French, or Spanish to take the survey in the language you’re most comfortable with.
Step 4: Answer the Questions
The survey will ask you about:
- How your order was placed (in-store, drive-thru, mobile app)
- The quality of the food and beverages
- How clean the restaurant was
- Whether your order was accurate
- If the staff were friendly and helpful
- Whether you would recommend the store to others
Most questions are multiple choice or rating scale, and there may be a few spots where you can leave comments.
Step 5: Submit Your Email (Optional)
Near the end of the survey, you’ll have the option to enter your email address to receive your validation code digitally.
Step 6: Get Your Code
Once the survey is complete, your coupon code will appear on screen. Some people receive it via email, but most will just need to write it down manually on their receipt.
How to Redeem Your Reward
To use your reward, bring the receipt with the written code to a participating Tim Hortons in Canada. Hand it to the cashier before placing your order, and they’ll apply the offer to the eligible item.
Just remember:
- The code is valid for 30 days
- It can only be used once
- It must be used in-store (not valid on the mobile app or delivery)
What Kinds of Questions Will You See?
Here’s a quick sample of what the TellTims survey might ask:
- What time did you visit?
- How was the staff’s attitude?
- Was your food hot and fresh?
- How long did you wait to be served?
- Did you receive everything you ordered?
- Were the bathrooms and seating area clean?
- Would you recommend this Tim Hortons to a friend?
These questions are simple, but they help the company identify both the high-performing locations and those that need improvement.
Why Does Tim Hortons Care About Your Feedback?
Customer surveys might seem like a marketing trick, but they actually play a huge role behind the scenes. Tim Hortons uses the data from the TellTims survey to:
- Recognize great employees
- Provide retraining if needed
- Fix problems with speed, accuracy, or cleanliness
- Make changes based on customer preferences
Your feedback helps them create a better experience — not just for you, but for every other customer that comes through the doors.
What If the Survey Site Isn’t Working?
Here are a few quick fixes if you run into trouble:
- Survey code not accepted: Double-check the digits. If it still doesn’t work, your receipt may be too old.
- Website not loading: Try clearing your browser cache, switching to another browser, or using a different device.
- Didn’t see your code: If you missed the code on the final screen and didn’t provide your email, there’s no way to retrieve it later. Make sure to write it down immediately.
More About Tim Hortons
Tim Hortons isn’t just a coffee chain — it’s a part of Canadian culture. Founded in 1964 in Hamilton, Ontario, by hockey player Tim Horton, the company has grown into a global brand with over 5,000 locations worldwide.
Known for its Double Double coffee, Timbits, and famous breakfast items, Tim Hortons is the go-to place for millions of people every day.
They care deeply about customer satisfaction, which is why programs like TellTims exist in the first place. The feedback they get plays a big role in how stores operate and evolve over time.
Want to Get in Touch?
For questions unrelated to the survey, here’s how you can reach Tim Hortons:
- Phone: 1-888-601-1616
- Website: www.timhortons.ca
- Facebook: facebook.com/TimHortons
- Twitter/X: @TimHortons
Quick Tips Before You Go
- Don’t wait too long: The receipt is only valid for 7 days, and the code expires after 30.
- Be honest: Your feedback doesn’t affect your coupon — but it does help make the restaurant better.
- Use your reward soon: It’s easy to forget, so stick the receipt in your wallet or set a reminder.
- Check back often: Survey rewards may change based on promotions and seasons.
Final Thoughts
Taking the TellTims.ca survey isn’t just about scoring a $1 hot drink — though that’s definitely a perk. It’s also about telling your favourite coffee shop how they’re doing, what they’re doing right, and where they can do better.
It’s fast, easy, and it actually helps. So next time you get your order and see that little link at the bottom of the receipt, don’t ignore it. Hop online, give your feedback, and enjoy your reward on the next visit.
Because great coffee tastes even better when it only costs a dollar — and even better when you’ve helped make it happen.
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