There’s something special about walking into a Tim Hortons — whether it’s that fresh smell of brewed coffee, a warm breakfast sandwich in the morning, or the comfort of a box of Timbits on a busy afternoon. It’s a part of life for many Canadians. But what if we told you that the next time you visit, your receipt could actually score you a deal? All you need to do is go online to Telltims.ca, complete a short survey, and Tim Hortons will thank you with a coupon for a $1 treat.
If you’ve never taken the TellTims survey before, or maybe you’ve seen the link on your receipt but weren’t sure what to do with it — this guide is for you. We’ll walk you through what it’s about, who can take part, how to claim your reward, and a few extra tips to make the most of the process.
What Is the TellTims Survey?
The TellTims survey is Tim Hortons’ way of checking in with customers. It’s a short online feedback form that asks you a few questions about your recent visit. The goal is to understand what the restaurant is doing well — and where there’s room to improve.
It’s quick, simple, and you don’t need to jump through hoops. Once you finish, you’ll get a coupon code that you can redeem in-store for something like a hot drink, Timbits, or even two donuts — all for just $1.
The survey is hosted at www.telltims.ca, and it’s specifically for customers in Canada. If you’re in the U.S., you’ll want to head to telltims.com instead.
What Can You Get for Completing the Survey?
Once you submit your feedback, Tim Hortons gives you a coupon code as a thank-you. Here are some of the rewards people commonly receive:
- A hot chocolate or French vanilla for $1
- A 10-pack of Timbits for $1
- Two classic donuts for $1
- Other rotating in-store specials (depending on location and season)
The offer you get may vary based on the store and current promotions, but it’s always something worth redeeming — especially if you’re already a regular.
Who’s Eligible to Take the Survey?
This part is straightforward. You’re eligible to participate in the TellTims survey if:
- You’re 18 or older
- You live in Canada
- You made a recent purchase at Tim Hortons and received a survey code
- You complete the survey within 7 days of your visit
- You’re not an employee of Tim Hortons or connected to the company
Also worth noting: Tim Hortons limits survey participation to one per person per month. So if you go multiple times a week, you can still only take the survey once every 30 days — and only one reward coupon is issued per survey.
What You’ll Need Before Starting
Before you begin, grab your receipt and double-check that it has a 15-digit survey code printed on it. This code is typically found near the bottom. You’ll also want:
- A smartphone, tablet, or computer with internet
- A few uninterrupted minutes
- A valid email address (you’ll enter this near the end to receive or confirm your reward code)
Once you’ve got all that, you’re ready to roll.
Step-by-Step Guide to Taking the Survey
Let’s go through the process together, from start to finish:
Step 1: Visit the Site
Head over to Telltims.ca. This is the official website for Canadian customers.
Step 2: Enter Your Survey Code
Type in the 15-digit code from your receipt carefully. Make sure there are no extra spaces and all digits are correct.
Step 3: Choose Your Language
You’ll be prompted to select English, French, or Spanish — whichever you’re most comfortable using.
Step 4: Share Your Experience
The questions will ask about things like:
- How you placed your order (in-store, drive-thru, mobile app)
- The friendliness and efficiency of staff
- The quality of your food and drink
- How accurate and fast your service was
- Whether the store was clean and well-stocked
Answer honestly — your feedback helps Tim Hortons spot trends, reward great staff, and fix problems.
Step 5: Provide Your Email
Near the end of the survey, you’ll be asked to provide your email. This is optional but required if you want to receive the coupon electronically or have a copy sent to you.
Step 6: Write Down the Code
Once you submit the survey, you’ll see your coupon code on the screen. Some users receive it via email, others are shown it right away. Either way — don’t forget to save it.
Write it down on your receipt in the space provided or snap a picture on your phone.
How to Redeem Your Coupon
Take your receipt with the validation code to any Tim Hortons location in Canada. Just let the cashier know you have a survey reward, hand them the receipt with the code, and order your discounted item.
Most coupons are valid for 30 days, and can only be used once. You can’t combine the reward with other promotions or coupons, but it’s still a great deal for the price.
What Kind of Questions Are Asked?
Here’s a sneak peek at the types of questions you’ll likely answer in the survey:
- What day and time did you visit?
- Did you dine in, take out, or use the drive-thru?
- How long did you wait for your order?
- Did staff greet you or make eye contact?
- Was your order accurate?
- How satisfied were you with the quality of the food or drink?
- Did you use a TimCard or mobile app?
Most of the questions are multiple choice or use a rating scale (for example, 1 to 5). There’s usually a box at the end where you can leave extra comments if something really stood out — good or bad.
Can You Take the Survey Multiple Times?
The short answer is: not frequently. You’re allowed to participate once every 30 days, per person. This means even if you collect multiple receipts in a week, you can only submit one per month.
That said, many customers set reminders to take the survey monthly and treat it like a fun little reward routine.
Common Survey Issues (and How to Fix Them)
My code won’t work.
Make sure your receipt is less than 7 days old and that you’re typing the code correctly. If the code still doesn’t work, try using a different browser or device.
The website isn’t loading.
Sometimes the site has temporary outages. Try again in a few minutes, clear your cache, or open it in a private/incognito tab.
I didn’t get a coupon code.
It’s often displayed right after submission. If you didn’t see it or didn’t receive an email, unfortunately there’s no way to regenerate it — you’ll need to try again next time.
More About Tim Hortons
Tim Hortons is more than just a coffee shop — it’s part of Canadian culture. Since opening its first store in Hamilton, Ontario in 1964, the brand has grown into a global name with over 5,000 locations worldwide.
From their iconic Double Double coffee to hearty breakfast wraps, Tim Hortons serves millions every week — and their customer base is deeply loyal.
Surveys like TellTims.ca help the company maintain high standards while keeping their customers happy and coming back.
Contacting Tim Hortons
Need help or have a customer service issue that goes beyond the survey?
Here’s where to reach out:
- Customer Support Line: 1-888-601-1616
- Website: www.timhortons.ca
- Facebook: facebook.com/TimHortons
- X (Twitter): @TimHortons
You can also find the nearest store, check nutritional info, and browse seasonal offers online or in the Tim Hortons app.
Quick Tips to Get the Most Out of the Survey
- Keep your receipt in your wallet until you’ve completed the survey
- Act fast — the code expires in just 7 days
- Write clearly when copying the coupon code to avoid confusion
- Redeem quickly — use your reward within 30 days
- Be honest — your feedback actually helps shape the Tim Hortons experience
Final Thoughts
It doesn’t get much simpler than this — you buy your coffee, take five minutes to answer a few questions, and get rewarded with a treat for your time. Whether you’re a regular or just stop by once in a while, the TellTims.ca survey is a quick way to make your next visit a little sweeter (and cheaper).
So next time you visit Tim Hortons, hang on to your receipt. Head over to Telltims.ca, share your thoughts, and enjoy your well-deserved $1 deal the next time around.